Payments, Shipping & Returns

Payment Policy

Accepted Online Order Payment Methods

     PayPal, Visa or MasterCard

Note: Your credit card will be charged after you place your order. If we are not able to fulfill your order your credit card will not be charged. 



Turn Around Time
All orders are shipped within 48 hours, Monday - Friday, 8am - 5pm.

We use a variety of couriers to deliver our orders including: Canada Post, UPS, FedEx, and Purolator.

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders may not have tracking numbers. 

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to cancel your order if you decide not to proceed with the shipping costs. If you live in the Kelowna area, please call or email us for pick up inquiries to avoid shipping costs.

Back Orders 
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.


How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

1. Please email to request a refund.

2. Mail your returned item to:

          Goodman Medical Supplies Inc.
          Invoice # __________
          PO Box #29060
          RPO Okanagan Mission
          Kelowna, BC V1W 4A7

Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions
Some items can not be returned if they are opened. Merchandise that has been worn, used, or altered will not be accepted for return or exchange. 

Restocking Fee
All items are subject to a 15% restocking fee - at management's discretion. This will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. 

Items that are acceptable for exchange will not be subject to restocking fee(s), but return shipping charges will apply.